Over 50 years ago, Tops for Shoes found success by making the customer the top priority. Three generations later this same philosophy helps us deliver exceptional service to thousands of loyal customers.
Today, the industry recognizes Tops for Shoes as a leading independent retailer, serving a six-state region and carrying over 100,000 pairs of shoes. Our buyers are well-known for being on top of the trends in the shoe industry, helping to define and influence demand.
Tops for Shoes is a true customer service retailer. Each of our 40 staff members specializes in one department so they can become a personal shopper to your purchasing experience, fitting every shoe to your foot, evaluating each pair of shoes with a critical eye, and giving you input.
Our staff is so well-trained and experienced we can tell how the shoe works as soon as it’s on your foot. Customers trust our opinions because we’re knowledgeable about all the latest trends and honest about fit, style, and value – we’ll tell you when a shoe isn’t right. Our staff doesn’t work on commission, so we’re free to deliver superior service without the pressure to make a sale. Instead, the goal of each salesperson is to develop their relationship with you long-term. In fact, our Preferred Customers are a major source of input for our ten buyers, who in turn specialize in defining the demand for each of our 300 shoe, handbag, and accessory lines.
Tops for Shoes is located in downtown Asheville, in the heart of the Blue Ridge Mountains of Western North Carolina. Back in 1952, Tops started as a small general store in the middle of Asheville’s mercantile shopping district. As the store’s shoe section became popular, the Resnikoff family made shoes their focus.
Over three generations, the family invested heavily in the revitalization of downtown Asheville, relocating and expanding their small store from its original, modest 1,200 square feet to a sprawling 30,000 square feet, encompassing several downtown buildings and half a city block. Tops for Shoes is now Western North Carolina’s largest, full-service shoe store and one of the largest independent shoe retailers in the Southeast.