I couldn't find another way to express an opinion on line so I hope this will get through to the owners of TOPS. I live downtown and have shopped in your store on numerous occasions. Today I bought two pairs of shoes. Lisa was the sales clerk who helped me with my purchase and I want you to know that she was exceptional! I arrived at the end of the day and the store was packed. I can only imagine that all of the sales folks were tired at that time and ready to head home. If that was Lisa's experience, she didn't let it show. She was professional, engaging, respectful and very competent. She went the extra mile in trying to find if a particular style could be ordered in my size.
Too often folks go beyond expectations and are not acknowledged so I wanted to take a moment and say "thank you" to Lisa. I'm sorry I didn't get her last name. She was a jewel.-Patricia, downtown resident