$12.50 for the first pair plus $2.50 per additional pair in the same shipment.
Oversized shoe boxes: $16 for the first pair and $8.95 per additional pair in the same shipment.
Exchanges: $10 to ship exchanged pair of shoes.
Refund policy
Our employees strive to make sure each shoe gives you a perfect fit. In fact, if we don’t think a shoe works for you, we say it. However, if you need to return shoes to Tops after the sale, please observe these guidelines:
You have 30 days to return your shoes after purchase for a full refund.
All returns must be in new, unworn condition. We will refuse worn shoes, unless they are defective.
Please save your shipping container and shoe box until you determine you have a good fit, so you can return items in their original packing.
Include a copy of your receipt. Let us know how we can help further!
Shipping address for returns is 27 North Lexington Avenue, Asheville, NC 28801
