Monday - Saturday 10AM - 6PM EST (Open Sundays 1PM - 5PM EST in October)


Shipping and Returns

Shipping policy

Shipping Charges:

  • $12.50 for the first pair plus $2.50 per additional pair in the same shipment.
  • Oversized shoe boxes: $16 
  • Exchanges: $12.50 to ship exchanged pair of shoes.
  • Free shipping on orders over $200
  • We only ship to U.S. territories in the lower 48 states

Refund policy

Our employees strive to make sure each shoe gives you a perfect fit. In fact, if we don’t think a shoe works for you, we say it. However, if you need to return shoes to Tops after the sale, please observe these guidelines:

  • You have 30 days to return your shoes after purchase for a full refund.
  • All returns must be in new, unworn condition. We will refuse worn shoes, unless they are defective.
  • Please save your shipping container and shoe box until you determine you have a good fit, so you can return items in their original packing.
  • Include the receipt number or (a copy of your receipt) 
  • Shipping address for returns is 27 North Lexington Avenue, Asheville, NC 28801